MRM MENAT's Seton Vermaak explains why the future of CRM lies in the fusion of behavioural data, CX, and business model ...

Rocket CRM announced today the launch of a partnership designed to provide integrated marketing automation and seamless CRM ...

In the world of digital advertising, data is king. Yet, many PPC advertisers underutilize one of their most valuable sources of insights: their CRM data. Whether you’re a B2B or B2C marketer, your CRM ...

CRM helps, but healthcare AI needs context, compliance, collaboration and continuous learning to transform patient care.

eWeek content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More When you combine artificial intelligence (AI) with customer ...

A customer relationship management, or CRM, system uses a database to accumulate information about business prospects and customers, including product needs and purchasing history. Various businesses ...

In 2016, when Microsoft announced its makeover of its CRM and ERP strategy in the form of Dynamics 365, officials started talking up the Common Data Model (CDM), which was the heart of those services.

The U.S. healthcare CRM market is projected to grow from USD 10.64 billion in 2025 to approximately USD 19.94 billion by 2034, reflecting a steady CAGR of 7.23% over the forecast period.Ottawa, Sept.

Salesforce's AI and Data Cloud ARR jumps to $1.2B in Q2, with surging customer adoption fueling its next growth phase.

Salesforce Agentforce allowed attackers to hide malicious instructions in routine customer forms, tricking the AI into ...