Siebel CRM Test Starter Kit, Improved Test Management, and Productivity and Efficiency Enhancements Enable Customers to Deploy High Quality Applications Faster and Easier Dubai, UAE - September 8, ...

[Editors' Note: At CRM magazine's recent CRM Evolution 2010 conference in New York, Milletti participated in a panel discussion on the topic of application development for CRM. CRM Evolution attendees ...

From e-commerce to banking applications to healthcare systems — and everything in between — if it’s digital, users expect it to work at every interaction, and on every possible platform and operating ...

We’re now living in a time where users expect as much functionality, reliability and flexibility from Web apps as desktop programs. All our data is slowly but surely moving into the cloud, and ...

In most organizations, associating the CRM application with the business intelligence (BI) system can provide all the magical spells required to enchant customers and ensure their continued loyalty.

Customer relationship management (CRM) providers have tailored their offerings for the small business market, providing software-as-a-service options, integration with other technologies, and an ...

CRM packages are everywhere these days. Which one is right for your organisation? CRM solutions have either been the driving force or a disaster for many businesses over the years. The earliest ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. When I help a client looking for a CRM system, however, I really ...