Setting up a new billing system for Seattle City Light and Seattle Public Utilities customers took longer and cost more than originally estimated because of unrealistic scheduling and other factors, ...

After three years of work and $18 million spent, Philadelphia still has not deployed a water billing system for its half-million customers and is now working with Oracle Corp. — the major vendor ...

Any business interested in growth needs to automate. In today's connected world, digital workflows and machine learning are streamlining business and transactional processes, making them more ...

Seattle’s new billing system for its public-utilities customers will launch a year or more behind schedule and cost at least $34 million more than initially projected. The project to build a new ...

The city of Philadelphia has restarted a troubled water billing system project after signing a contract for new software that will replace most of the Oracle Corp. applications it initially planned to ...

OVERLAND PARK, Kan.--(BUSINESS WIRE)--Black & Veatch’s Management Consulting business announced today that two client projects in Maryland and Canada were awarded coveted 2020 CS Week recognition, ...

The Los Angeles Department of Water and Power relied on ineffective project managers and inexperienced consultants when it developed a new customer service billing system that proved a catastrophe, ...

The health insurance billing system in the United States is stabilizing following an unprecedented cyberattack on a key company last month, but smaller health clinics may still need help to ensure ...

LAUREL, Md. — Imagine getting a water bill for thousands of dollars. Then, imagine trying to get someone from the water company on the line for some answers, only to be on hold for hours. That’s what ...

ROCK ISLAND ARSENAL, Ill. -- The Joint Munitions Command headquarters has recently completed a Green Belt Lean Six Sigma project designed to improve the Below-the-line (BTL) billing efficiencies of ...

ST. PETERSBURG, Fla. — After months of frustration and confusion over unusually high water bills, the St. Petersburg City Council has approved hiring an outside consultant to investigate what’s gone ...

The botched rollout of a new billing system at the Los Angeles Department of Water and Power disrupted the utility’s ability to collect unpaid bills, helping to drive the total to $681 million late ...