After three years of work and $18 million spent, Philadelphia still has not deployed a water billing system for its half-million customers and is now working with Oracle Corp. — the major vendor ...

OVERLAND PARK, Kan.--(BUSINESS WIRE)--Black & Veatch’s Management Consulting business announced today that two client projects in Maryland and Canada were awarded coveted 2020 CS Week recognition, ...

Setting up a new billing system for Seattle City Light and Seattle Public Utilities customers took longer and cost more than originally estimated because of unrealistic scheduling and other factors, ...

Seattle’s new billing system for its public-utilities customers will launch a year or more behind schedule and cost at least $34 million more than initially projected. The project to build a new ...

The Los Angeles Department of Water and Power relied on ineffective project managers and inexperienced consultants when it developed a new customer service billing system that proved a catastrophe, ...

The city of Philadelphia has restarted a troubled water billing system project after signing a contract for new software that will replace most of the Oracle Corp. applications it initially planned to ...

Any business interested in growth needs to automate. In today's connected world, digital workflows and machine learning are streamlining business and transactional processes, making them more ...

The botched rollout of a new billing system at the Los Angeles Department of Water and Power disrupted the utility’s ability to collect unpaid bills, helping to drive the total to $681 million late ...

LAUREL, Md. — Imagine getting a water bill for thousands of dollars. Then, imagine trying to get someone from the water company on the line for some answers, only to be on hold for hours. That’s what ...

A billing system replacement at Greater Western Water came unstuck due to go-live pressures and data migration practices, leading to at least 320 privacy breaches involving customers. The utility, ...